SRO (Single Room Occupancy) Hotel Outreach

The Hotel Outreach program provides support services to the tenants of the Hazelwood, Savoy and Holborn Hotels which are all located in the Downtown Eastside of Vancouver. The vast majority of tenants at these hotels have identified as being at risk of homelessness and are living with chronic mental and physical health conditions. We believe that vulnerable and at-risk homeless individuals are more responsive to interventions and social services support after they are in their own housing, rather than while living in temporary or transitional facilities. 


MPA Society staff are available onsite at the Holborn Hotel on weekdays, 4 hours per day. At the Hazelwood and Savoy Hotels, MPA staff are available 7 days per week, 8 hours each day. The SRO Hotel Outreach staff regularly assists tenants with referrals to mental health/ healthcare agencies, educational and employment resources, as well as any other supports that are identified by the tenants.

Supports and Services Offered

  • Life skills training
  • Recreation/leisure & social connections
  • Vocational, volunteer & educational planning
  • Financial planning/budgeting & money management skill building
  • Advocacy
  • Support with tenancy issues & alternate housing searches
  • Accessing community resources
  • Health management and emergency intervention


Ultimately, the goal of the Hotel Outreach Program is to provide the necessary supports to encourage and empower tenants in their everyday lives while providing support services to achieve successful tenancies.